179 Whitehawk Road, Whitehawk, Brighton, BN2 5FL
Telephone: 01273 600888
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Offering Prospective Access To Medical Records How you make a complaint about primary care services has changed. From the 1st July 2023 Friends and Family Test (FFT) About Cervical Screening Plans to make it easier for patients to see their GP – what does it mean for you? The Brighton and Hove Wellbeing Service is a free NHS service for all ages from 4 years and upwards in Brighton and Hove. Why might the GP not prescribe antibiotics? Confidentiality Young people aged 13yrs and above. Friends and Family Test Broadway Surgery News & Information Letter
The Surgery now offers Doctors and Nurse Appointments from 6:30pm until 20:00pm Five days a week. We also have a Doctor available on a Saturday and some Sunday mornings. Please contact the Surgery for appointments.
Dr Anita Rajda Bolczyk
The Practice nursing team work to provide nursing care, treatment and health education to all of our patients. For more information about the role of a Practice Nurse click on the link below.
Nurse Jac Mandal (f)
Ms Diane Newell (f) - Phlebotomist
Ms Linda Novis (f) - Health Care Assistant
My role as the Practice Manager involves many things such as implementing standard policies and procedures that keep the practice running smoothly, while also responding to any unexpected issues that regularly crop up!
Staffing and scheduling fall under the role of the Practice Manager, along with other human resource requirements such as managing leave and new employees. Financial tasks will be dealt with by the Practice Manager along with our finance administrator, such as managing the revenue cycle, overseeing different budgets and ensuring that the practice has all the necessary resources to continue operating effectively.
Privacy and security management is a large and very important part of the Practice Manager’s role. I am responsible for ensuring that patient records are kept strictly confidential and overseeing the policies surrounding this area.
Understanding patient needs, providing a high level of service and seeking to improve patient satisfaction levels are all part and parcel of managing a practice and are imperative to the Broadway Surgery. Should you wish to comment or need to make a complaint about any of the services provided then please do not hesitate to contact me at the surgery.
Mrs S Poulton - Practice Manager
The Administrative team are there to help you with any queries you may have relating to your health and wellbeing, however please remember that the admin team are not clinically trained and cannot give you medical advice. They can assist patients by attending to them at the reception desk, booking appointments, giving prescriptions, managing incoming calls, managing the post and signposting. ‘Signposting’ means that we can find you help with a problem or issue from organisations outside of the surgery and put you in touch with them if you wish.
Ms Janet Manville (f) - Administrator
Ms Terry Bryant (f) - Administrator
Mrs Jaqueline Syed (f) - Administrator
Mrs Tracey Watts (f) - Administrator
Ms Linda Novis (f) - Administrator
Mrs Claire Radford (f) - Finance
Julie Hughes (f) - Prescriptions Administrator