The Broadway Surgery

179 Whitehawk Road, Whitehawk, Brighton, BN2 5FL

Telephone: 01273 600888

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Online Services

You can now order repeat prescriptions or an acute medication (provided it was issued within the last six months) book and cancel appointments with a Dr and view a coded summary of your records online. To do this you will need to fill in a brief form (one of which can be filled in and printed off below via the link) and attend the surgery with a form of photographic id.

The admin team will then issue you with a unique identification number that you will be prompted to change when you log on to the system online for the first time. Please click on the links provided below that will provide you with further information and guidelines. Should you require any further information please do not hesitate to ask one of the reception/administration team.

What is Online Services?

Information about online services

NHS England information Online services

Download form for online services – Download form, fill it in and bring it in with you along with some photographic i.d

HTTPS://SYSTMONLINE.TPP-UK.COM – THIS LINK CAN ONLY BE USED ONCE YOU HAVE ATTENDED THE SURGERY AND HAVE BEEN GIVEN YOUR UNIQUE IDENTIFICATION NUMBER. YOU WILL BE PROMPTED TO CHANGE THIS TO SOMETHING MEMORABLE TO YOU.

Online Services Records Access

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at parts of your medical record online. You can still contact us by telephone or call in to the surgery for any of these services as well.  It’s your choice.

Online Access Application Form

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

You will be given login details, so you will need to think of a password which is unique to you.  This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that we can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, you should discuss with your GP.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

More information

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

Keeping your online health and social care records safe and secure http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

Opening Times

  • Monday
    09:00am to 01:00pm
    03:00pm to 06:00pm
    Please call 0300 555 5252
  • Tuesday
    09:00am to 01:00pm
    03:00pm to 06:00pm
    Please call 0300 555 5252
  • Wednesday
    09:00am to 01:00pm
    03:00pm to 06:00pm
    Please call 0300 555 5252
  • Thursday
    09:00am to 06:30pm
    GP is on call via IC24 number from 13:00
    Please call 0300 555 5252
  • Friday
    09:00am to 01:00pm
    03:00pm to 06:00pm
    Please call 0300 555 5252
  • Saturday
    08:00am to 02:00pm
    (Strictly By Appointment Only)
  • Sunday
    09:00am to 01:00pm
    Open Alternate Sundays - Book Via Reception
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