179 Whitehawk Road, Whitehawk, Brighton, BN2 5FL
Telephone: 01273 600888
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Offering Prospective Access To Medical Records How you make a complaint about primary care services has changed. From the 1st July 2023 Friends and Family Test (FFT) About Cervical Screening Plans to make it easier for patients to see their GP – what does it mean for you? The Brighton and Hove Wellbeing Service is a free NHS service for all ages from 4 years and upwards in Brighton and Hove. Why might the GP not prescribe antibiotics? Confidentiality Young people aged 13yrs and above. Friends and Family Test Broadway Surgery News & Information Letter
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the Data Protection Act 2018, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.