Nursing Team

The Practice nursing team work to provide nursing care, treatment and health education to all of our patients. For more information about the role of a Practice Nurse click on the link below.

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Management

Practice Manager

My role as the Practice Manager involves many things such as implementing standard policies and procedures that keep the practice running smoothly, while also responding to any unexpected issues that regularly crop up!

Staffing and scheduling fall under the role of the Practice Manager, along with other human resource requirements such as managing leave and new employees. Financial tasks will be dealt with by the Practice Manager along with our finance administrator, such as managing the revenue cycle, overseeing different budgets and ensuring that the practice has all the necessary resources to continue operating effectively.

 Privacy and security management is a large and very important part of the Practice Manager’s role. I am responsible for ensuring that patient records are kept strictly confidential and overseeing the policies surrounding this area.

Understanding patient needs, providing a high level of service and seeking to improve patient satisfaction levels are all part and parcel of managing a practice and are imperative to the Broadway Surgery. Should you wish to comment or need to make a complaint about any of the services provided then please do not hesitate to contact me at the surgery.

Administration

The Administrative team are there to help you with any queries you may have relating to your health and wellbeing, however please remember that the admin team are not clinically trained and cannot give you medical advice. They can assist patients by attending to them at the reception desk, booking appointments, giving prescriptions, managing incoming calls, managing the post and signposting. ‘Signposting’ means that we can find you help with a problem or issue from organisations outside of the surgery and put you in touch with them if you wish.